Recipient Support  

Recipient Knowledgebase

If you are a recipient of a secure message and need assistance, please first review our knowledge base.

Client Support   

Support Log In

We also offer phone support during business hours (M-F 7AM – 12 AM EST) by calling 1-866-534-5465. For critical issues, we offer phone support 24×7, 365 days a year.

Attention: Existing customer please use the FiLink Care Desk for your support issues.

March 19, 2019 : 1:15 PM ET. Please be advised that earlier this morning we experienced delays in processing some e-mail messages. Our engineering team has resolved the issue;  If you are still experiencing message delays please contact our support team.

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