If you are a recipient of a secure message and need assistance, please first review our knowledge base.
We also offer phone support during business hours (M-F 7AM – 12 AM EST) by calling 1-866-534-5465. For critical issues, we offer phone support 24×7, 365 days a year.
Attention: Existing customer please use the FiLink Care Desk for your support issues.
March 19, 2019 : 1:15 PM ET. Please be advised that earlier this morning we experienced delays in processing some e-mail messages. Our engineering team has resolved the issue; If you are still experiencing message delays please contact our support team.